Rowland Water District
Rowland Water District

Customer Service

What is a service charge?

The service charge is a fixed amount based on the size of your meter. The service charge covers the cost of the District’s operations, including water storage facilities, pumping maintenance, water testing and meter reading. Revenue generated from water billing is directly equal to the expense of providing safe and reliable water service. To view all district rates, click here.

2025-03-11T13:46:15-07:00March 11, 2025|

What is a tiered rate?

A tiered rate structure, like the one Rowland Water District uses, encourages efficient water use. The unit price of water changes at preset levels. At Rowland, that price changes at 9 HCF and 16 HCF for monthly billing. (HCF—hundred cubic feet—is the standard measurement used to determine water use. Every HCF equals 748 gallons). To view all district rates, click here.

2025-03-11T13:45:58-07:00March 11, 2025|

Do I need to pay a deposit for water?

At any time, Rowland Water District may require a deposit. For New Applicants the deposit is calculated and adjusted annually, based on the average total bill for customers who have the same size meter and who are also in the same water rate category multiplied by Two Hundred Fifty Percent (250%). For existing customers the deposit is calculated based on the average total bill of that particular customer for at least ...Read More

2025-03-11T13:45:38-07:00March 11, 2025|

When will I get my deposit back?

The District will monitor the payment history of each customer. If the customer’s account is free of any late payment penalties, termination notices or returned checks for a period of twelve (12) consecutive months since the security deposit was given, the District shall refund the deposit to the customer, in full, by applying the deposit to the customer’s account. If the customer closes an account, the District shall apply the customer ...Read More

2025-03-11T13:45:17-07:00March 11, 2025|
Go to Top